SHIPPING & RETURNS
We strive to ship orders using the most economical carrier possible. Below are the three main carriers we use, please click on the link below to track your order:
Do you accept returns?
On retail orders, the original sales receipt must accompany the return. We accept returns within 5 business days and must be received in the order it was shipped to receive a full refund, less shipping charges. After 5 business days, at our discretion, we will only offer an exchange or store credit.
Returned items must be received new, unaltered and in unused condition. This means:
- must not be a special order, wholesale order, fragrance samplers or custom order
- without showing signs of wear or damage
- must be received within 5 business days from purchase
There is a 15% restocking fee for items that are not being exchanged or are not damaged. The customer is responsible for all shipping costs.
In order to receive a full refund, you must contact us first.
Harbor Mill Candle Company
8920 Eves Road, Unit 7412
Roswell, GA 30076
We do not accept returns on Private Label orders unless there is an error that occurred on our end. To avoid any costly mistakes to orders either on Harbor Mill Candles side or our clients we highly recommend purchasing test candles to ensure your expectations are being met on the fragrance, candle container, and product label. Once you have approved your final samples, your order will be processed.
What should I do if my order is damaged?
Harbor Mill Candle Company ensures each order is carefully packaged to protect all items during shipping. While we minimize the risk of damages, unfortunately, it does occur during shipping and HMCC will not be held responsible. Once orders have shipped from our factory, we do not and cannot maintain quality control over packages, cannot guarantee exact arrival dates by the carriers or the condition of the contents within once received.
Should you receive your order and it’s damaged, please contact the carrier first. We will gladly replace your product(s) free of charge only after a claim has been filed with the carrier.